Bauer
provides technical services and support to cover a wide range
of customer needs. Our leadership position in the industry is
based on a reputation for delivering exceptional customer service
- before, during and after products are designed, manufactured
and shipped to our customers. This support continues throughout
the entire useful life of our products. Total Customer Satisfaction
is our top priority.
For Urgent
Customer Service Requests please contact us by phone
(1-860-583-9100), fax (1-860-583-9111), email (inforequest@bauerct.com)
or complete our Customer Service Request
Form.
Technical
Services provided by Bauer include:
Equipment
Repair - On-site or in our facility on equipment
originally manufactured
by Bauer or anyone
else.
Replacement
Parts - Products manufactured by Bauer
are supported with
guaranteed replacement parts for the
entire useful life of the equipment.
Recommended two-year spare parts are
offered to customers to keep-on-hand with
every large equipment purchase. Bauer
will also support other manufacturers'
equipment, replacing obsolete components
or hard-to-find parts.
Technical
Assistance - By telephone/fax/email or on-site.
Equipment
Maintenance - Including maintenance planning
for Bauer equipment or
other manufacturers' equipment.
Calibration
Services - Typically on-site and as part of
an equipment
maintenance program.
Training
Services - On-site or in our facility.
Equipment
Modifications and Upgrades - We will modify
existing Bauer products
or equipment manufactured by others
to add new capability or functionality. Bauer
will also upgrade existing equipment
to incorporate modern instrumentation or
data acquisition systems. Equipment
may be modified, upgraded or completely
refurbished either on-site or in our
facility, depending on the scope of work to
be performed.
Engine
Test Cell Modifications and Upgrades - Modifications
to add new engine
test capability and upgrades of existing
test cell instrumentation systems.
Equipment
Evaluation and Repair Services - Including systems
and component
evaluation of older equipment manufactured
by Bauer or others.
Documentation
- Replacement Operation & Maintenance Manuals for Bauer
equipment.
